Here’s How It Works!
Add up to 4 items to your Try Before You Buy order.
Try at home
Test out our products from the comfort of your home.
Love it? Keep it!
You’ll only be charged at the end of your 5-day trial period.
Not a perfect match? Send back using the prepaid shipping label.
Frequently Asked Questions
How does Try Before You Buy work?
- Pick a product: Add up to 4 items to your cart to try at home.
- Try it on: Once your items are delivered to your home, your 5-day trial period begins.
- Decide: If you love your items, keep them! At the end of your trial period, keep what you like and send back the rest using the prepaid shipping label. You will only be charged for what you keep.
How long is my trial period?
You have 5 days to try out your items. 48 hours before the end of your Try period, you’ll receive an email reminder with a countdown timer.
When does my trial period start?
Your Try period starts when all of the items from your Try Before You Buy order are delivered.
How many items can I try at once?
Try Before You Buy allows you to try up to a maximum of 4 items at once.
How do I track my order?
You can find the tracking information for your order in the shipping confirmation email that is sent as soon as your items are fulfilled and shipped.
How will I know that my trial period has started?
You will receive an email notification once all items in your order have been delivered. The email will include a link to your Customer Portal order page which will include details about your order and a countdown timer for your trial period so you will know when it expires.
Can I check out with both Try Before You Buy items and non-Try Before You Buy items in the same order?
Yes, you can check out with a mixed cart that includes both TBYB and non-TBYB items where you will only need to pay up front for the non-TBYB items.
How do I return items in my order?
For any items you do not wish to keep, simply submit your return decision through the Blackcart Customer Portal. You’ll find a link to your portal account in your transactional emails. Once your return decision is submitted, you’ll be able to print a prepaid shipping label, and from there, drop-off your return at the nearest carrier location within 3 days of submitting your send back decision.