Returns & Exchanges
Online Shipping & Returns
Mally.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please select the option that best suits your delivery needs during "Checkout." All Tracking is available via the tracking number in your shipping confirmation email.
STANDARD SHIPPING ($5.99 DHL) Most orders are delivered within 3-6 business days (Monday through Friday, excluding major holidays) from the order's ship date. ALL DHL shipments are processed by DHL and shipped to the Customers nearest USPS- to be delivered. USPS handles the final delivery and packages are delivered on Saturdays.
* Delivery to Alaska, Hawaii and Puerto Rico could require 12 or more business days.
*Please note that we do not ship nail polish to any international locations except for Canada.*
Q: Can I change or cancel my Mally.com order once it’s placed?
A: Unfortunately, once your order has been placed it cannot be cancelled. Once an order has been placed it cannot be changed or edited.
Q: I received a shipment confirmation email, but the tracking # doesn’t work.
A: We’re here to help! Please email email@example.com and a member of our Customer Service team will be happy to assist you.
RETURN & EXCHANGE POLICY -
IMPORTANT - PLEASE CONTACT US PRIOR TO SENDING BACK ANY RETURN/EXCHANGE ITEMS
We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly exchange or refund items and sales tax – minus the shipping charges – no questions asked – made within 30 days of purchase.
In the unlikely event we processed your order incorrectly or shipped you a defective item(s), we will gladly accept the item(s) and credit your original purchase price, sales tax, and original shipping cost – and remedy the situation with the information you provide us with on the return form.
We reserve the right to cancel any order due to ineligible use of coupon code and to modify or cancel an offer due to technical errors or unforeseen problems.
There is only ONE coupon code allowed per order (with the exception of Free Shipping over $50 – no code required).
Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited.
No substitutes are allowed for free gift or free sample offers.
For a return form click here.
Return/Exchange Request For Damaged Item(s)
Q: An item(s) within my package from my Mally.com order arrived broken. Do you offer replacements?
A: We are so sorry to hear this happened and we’d be happy to help you! To expedite your replacement request, please email firstname.lastname@example.org an image(s) of the damaged item(s). Once we receive the image(s), a member of our Customer Service team will contact you directly.
Q: Can I return an individual item for an exchange in a kit for a different one?
A: You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.
DOMESTIC SHIPPING RATES
|3-Day Express||$3.99 on orders $40+|
INTERNATIONAL SHIPPING RATES
*Please Note: Rates below are inclusive of duties and taxes.
|Country||Up to $49.99||$50 and up|